ABOUT US

OPENING TIMES

Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm

Saturday: 10am - 5pm

Sunday: 10am - 4pm

 

RETURNS POLICY

Gray's Golf will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from receipt of original order. Items cannot be returned or exchanged after 21 days from the receipt of original order. Items must be returned with all tags still attached and most be in the original packaging such as shoeboxes and dust bags. You are responsible for paying your own shipping costs for returning your item and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

REFUNDS

Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit or debit card (original method of payment). You will receive your refund within a certain amount of days, depending on your card issuer's policy. 

 

CANCELLATION POLICY

To cancel an order, please contact us as soon as possible. If your order has not been shipped, we will immediately refund your payment. If your order has been shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse. 

 

CONTACT US

Please phone us on 07958558457 or Email sales@graysgolf.co.uk

 

Privacy Notice

 

This privacy notice discloses the privacy practices for Gray's Golf. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via phone at 07958558457